Refund Policy

Returns, Refund and Exchange Policy

Effective Date : 28th July 2026

At The Kahwa Company, we strive to provide premium-quality products. Due to the nature of food products, our return, refund, and cancellation policy is as follows:

Returns :

For hygiene and food safety reasons, we do not accept returns of opened or used products.

A replacement or refund may be provided if:

• You receive a damaged product.
• You receive the wrong product.
• The package is tampered with upon delivery.
• The product is expired.

Any issue must be reported within 48 hours of delivery by emailing us with your order number and clear photographs of the product and packaging.

Refunds :

Once your request is approved:

Refunds will be processed to the original payment method.
Refunds may take 5-7 business days to reflect, depending on your bank or payment provider.

Shipping charges are non-refundable unless the error was on our part.

Replacements :

If your claim is approved, we will send a replacement product at no additional cost.

Cancellations :

Orders can only be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.

Non-Returnable Items :

The following items are not eligible for return or refund unless they are damaged, defective, or incorrect:

• Opened products
• Used products
• Products damaged due to customer mishandling
• Products purchased during clearance or special promotional sales

Contact Us :

If you have any questions regarding returns, refunds, or cancellations, please contact us:

The Kahwa Company

Email: info@thekahwacompany.com

Please mention your order number and attach relevant photographs (if applicable) so we can assist you as quickly as possible.